Report 2019-111 Recommendation 12 Responses
Report 2019-111: Mobile Home Park Inspections: The Department of Housing and Community Development Must Improve Its Inspection Processes to Better Protect Park Residents (Release Date: July 2020)
Recommendation #12 To: Housing and Community Development, Department of
To demonstrate that it is making reasonable efforts to inform complainants of the results, HCD should by January 2021 develop procedures to require staff to notify complainants in writing of the results of the inspection and document the notification.
Annual Follow-Up Agency Response From July 2021
Staff Memo 2021-09, which rescinds and replaces Staff Memo 2021-03 clarifies procedural requirements for notifying complainants of the results of complaint investigations conducted within mobilehome and special occupancy parks under Department jurisdiction and/or available options to seek other remedies if the complaint investigation does not reveal a violation of the Health and Safety Code or associated regulations. Database enhancements to provide and memorialize written documentation were deployed on June 28, 2021.
- Completion Date: July 2021
California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented
1-Year Agency Response
Staff Memo 2020-15 was rescinded and replaced with Staff Memo 2021-03, issued on 2/26/2021. This new staff memo (2021-03) clarifies procedural requirements for notifying complainants of the results of complaint investigations conducted within mobilehome and special occupancy parks under HCD jurisdiction and/or available options to seek other remedies if the complaint investigation does not reveal a violation of the Health and Safety Code or associated regulations.
- Completion Date: February 2021
- Response Date: April 2021
California State Auditor's Assessment of 1-Year Status: Partially Implemented
Among other things, Staff Memo 2021-03 directs staff to mail a copy of the closing report to the complainant at the completion of a complaint investigation when the complainant has provided an address. However, HCD also indicated it has not yet implemented the change to its database that will generate the closing report for mailing, but estimates the necessary changes will be made in July 2021.
- Auditee did not substantiate its claim of full implementation
6-Month Agency Response
Staff Memo 2020-15 issued December 8, 2020 clarifies procedural requirements for notifying complainants of the results of complaint investigations conducted within mobilehome and special occupancy parks under HCD jurisdiction and/or available options to seek other remedies if the complaint investigation does not reveal a violation of the Health and Safety Code or associated regulations.
- Completion Date: January 2021
- Response Date: January 2021
California State Auditor's Assessment of 6-Month Status: Pending
Staff Memo 2020-15 allows staff to notify complainants of the outcome of its complaint inspections, but it does not require them to do so, as we recommended. Further, the memo does not include a requirement to document the post-inspection communication, as we recommended.
- Auditee did not address all aspects of the recommendation
60-Day Agency Response
HCD to develop procedures and release staff memo on written notice requirements and documentation of complaint results.
- Estimated Completion Date: January 2021
- Response Date: September 2020
California State Auditor's Assessment of 60-Day Status: Pending
All Recommendations in 2019-111
Agency responses received are posted verbatim.