Covered California needs to develop a process by June 2016 to ensure that it accurately enters information regarding its contracts into its contract database.
Covered California agrees it should implement a quality assurance (QA) process to ensure the contract database is accurate. The contract database is primarily an internal tool used by the Contracts Unit to track contracts in the review process and for reporting purposes. Covered California has developed a QA process to correct inaccurate information and ensure accurate information is entered into the database moving forward. Supporting documents will be submitted via the California State Auditor's secure email system.
As part of its 60-day response, Covered California provided us with a document titled "Contract Manager Desk Procedures -- Quality Assurance" that describes the process it will take to ensure information is accurately entered into the contracts database. If followed, this process will fully implement our recommendation.
Agency responses received are posted verbatim.