Report 2015-505 Recommendation 4 Responses

Report 2015-505: Follow-Up—California Department of Veterans Affairs: Better Collection and Use of Data Would Improve Its Outreach Efforts, and It Needs to Strengthen Its Oversight of County Veterans Service Officer Programs (Release Date: July 2015)

Recommendation #4 To: Veterans Affairs, Department of

To enhance the effectiveness of its outreach activities, CalVet should initiate, by October 31, 2015, steps to establish a regulation, in accordance with state law, that will require the CVSOs to report information on their outreach activities to CalVet.

6-Month Agency Response

Proposed regulations requiring CVSOs to submit the number of claims filed for C&P benefits as well as outreach activities metrics were submitted to the Office of Administrative Law on October 30, 2015.

• Completion Date: October 2015
• Response Date: January 2016

California State Auditor's Assessment of 6-Month Status: Fully Implemented

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60-Day Agency Response

Regulations to require CVSOs to report information on their outreach activities to CalVet are in discussion at this time and the process to establish the regulations will be initiated by October 31, 2015.

• Estimated Completion Date: October 31, 2015
• Response Date: September 2015

California State Auditor's Assessment of 60-Day Status: Pending

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All Recommendations in 2015-505

Agency responses received are posted verbatim.