To ensure that it conducts its resale record inspections and completes the reports in a timely manner, Novato should review its time goals by July 2016 and establish an expectation that is significantly shorter than 10 business days for the period from inspection to report issuance and that is commensurate with the effort required to issue the report. Further, it should establish a time goal for the period of application to inspection. If applicable, Novato should update its policies and procedures to reflect the revised time goals.
Administrative procedures have been established for the resale program, including time objectives from the date of application to the scheduling of an inspection (7 working days) and from the inspection date to completion of the resale report (3 working days) in the attached Administrative Policies and Procedures.
City staff are considering changes in procedures for resale inspections and follow-up that will likely shorten the time a report is provided.
The City's 2016-17 proposed budget includes a combination building inspector/code enforcement officer who will assist in performing resale inspections during peak periods to reduce delays in completing reports when real estate transactions are high.
A revised time goal will be established pending review of the success of procedural changes and enhanced staffing.
†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.
*Agency responses received after June 2013 are posted verbatim.