Report 2015-117 Recommendation 12 Responses

Report 2015-117: California Department of General Services' Real Estate Services Division: To Better Serve Its Client Agencies, It Needs to Track and Analyze Project Data and Improve Its Management Practices (Release Date: March 2016)

Recommendation #12 To: General Services, Department of

To ensure that its project management staff are adequately trained and have the information necessary to deliver projects as efficiently and effectively as possible, the division should conduct a comprehensive survey every other year of all of its client agencies to inform necessary improvements to its processes and training program and, in the interest of transparency, make the survey results public.

Agency Response*

In consultation with subject matter experts located in DGS' Office of Strategic Planning, Policy & Research, RESD is actively developing and implementing a comprehensive client survey process. Currently, an implementation plan is being developed for the survey (proposed recipients, distribution method and frequency, and report out standards). The results of the survey will be published on DGS' website and applied to training program curriculum.

  • Response Type†: 1-Year
  • Estimated Completion Date: December 2017
  • Response Date: March 2017

California State Auditor's Assessment of Status: Pending


Agency Response*

In consultation with subject matter experts located in DGS' Office of Strategic Planning, Policy & Research, RESD is actively developing and implementing a comprehensive client survey process. Currently, an implementation plan is being developed for the survey (proposed recipients, distribution method and frequency, and report out standards). The results of the survey will be published on DGS' website and applied to training program curriculum.

  • Response Type†: 6-Month
  • Estimated Completion Date: December 2017
  • Response Date: September 2016

California State Auditor's Assessment of Status: Pending


Agency Response*

In consultation with subject matter experts located in DGS' Office of Strategic Planning, Policy & Research, RESD will develop and implement a comprehensive client survey process which will routinely survey clients of each of its construction management projects. The planning for this process is in its early stages. The results of the survey will be published on DGS' website and applied to training program curriculum.

  • Response Type†: 60-Day
  • Estimated Completion Date: December 2017
  • Response Date: May 2016

California State Auditor's Assessment of Status: Pending


All Recommendations in 2015-117

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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