Report 2014-120 Recommendation 17 Responses

Report 2014-120: California Public Utilities Commission: It Needs to Improve the Quality of Its Consumer Complaint Data and the Controls Over Its Information Systems (Release Date: April 2015)

Recommendation #17 To: Public Utilities Commission

The commission should revise its existing recovery plan to include detailed procedures for rebuilding its technology infrastructure at an alternate processing site.

Annual Follow-Up Agency Response From November 2017

CPUC is in the process of revising update Business continuity plan to incorporate the infrastructure changes.

  • Estimated Completion Date: 6/30/2018

California State Auditor's Assessment of Annual Follow-Up Status: Partially Implemented


Annual Follow-Up Agency Response From October 2016

The Commission continues to work to improve the recovery plan with detailed procedures for rebuilding its technology infrastructure.

  • Estimated Completion Date: 12/30/2018

California State Auditor's Assessment of Annual Follow-Up Status: Not Fully Implemented


1-Year Agency Response

CPUC Business Continuity Plan is in draft form and scheduled to be completed April 30th, 2016.

  • Estimated Completion Date: 4/30/2016
  • Response Date: April 2016

California State Auditor's Assessment of 1-Year Status: Partially Implemented

The commission explained that as a result of our follow up work, it reevaluated its progress and now believes it has not fully implemented this recommendation. The commission estimates that it will not achieve full compliance with SAM Chapter 5300 until December 2019.


6-Month Agency Response

Recovery plan updates will be addressed in Business continuity plan as a subset of Security assessment. Contract has been awarded and CPUC staff is working with consultants.

  • Estimated Completion Date: Ongoing implementation.
  • Response Date: October 2015

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Recovery plan updates will be addressed in Business continuity plan as a subset of Security assessment (RFO was released).

  • Estimated Completion Date: April 2016
  • Response Date: June 2015

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2014-120

Agency responses received are posted verbatim.


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