To improve management oversight of the Parental Fee Program, Developmental Services should establish performance measures related to the timeliness of placement identification, information sharing with parents, a review of financial information and determination of fees, the billing of subsequent fees, and the completion of the appeals process when applicable.
Program staff now produces monthly statistical reports which are used to track and monitor various program administrative processes to ensure timely processing of program fee assessment and appeals processes. These statistics are reviewed monthly by the Program Manager and trends are shared with Department Management as needed. The Department is now directing resources to development of renewed practices and requirements necessary for implementation of AB 564 on July 1, 2016.
Developmental Services provided evidence indicating that it now tracks and monitors the timeliness of a variety of program administrative processes, including the ones specifically listed in our recommendation.
Program staff has completed a draft of monthly program activity reports that will be delivered to the Section Chief, Branch Manager and Deputy Director for review. This reporting function will include data and statistics on relevant program activity to include account identification, rating, redetermination, appeals, regional center compliance, and other issues impacting the program's compliance with CSA recommendation and legal requirements. This reporting mechanism will also contain measurable statistical information for ongoing monitoring of program performance. Also, the Department is hiring a retired annuitant, with broad administrative and program experience, to assist in establishing performance measures to improve management oversight of the Parental Fee Program.
60-Day Report Response: The Department has begun to define program measures in critical areas and will define requirements as they relate to review financial information, determination and billing of fees and the program's appeal process in the program manual.
Agency responses received are posted verbatim.