To ensure that Quartz Hill Water District can demonstrate that it complies with the public notification requirements of Proposition 218, it should retain documentation demonstrating that it mailed required Proposition 218 notifications of pass-through rate increases to water customers during the period that the increased rates are in effect.
We have implemented a new work practice that requires the billing attendant to keep the following documents:
1. Copy of the proof (Document that shows the verbiage and layout)
2. Copy of the invoice from the billing company
QHWD staff will retain all documentation associated with the pass-through rate increases by one maintaining a certified list of all customers who received the notice and two maintaining a copy of the notification.
The district has not increased its rates since our report was released, therefore it cannot demonstrate it complied with the public notification requirements. Furthermore, Quartz Hill has not developed any written procedures to address the recommendation.
Agency responses received are posted verbatim.