Report 2013-045 Recommendation 24 Responses

Report 2013-045: Bureau for Private Postsecondary Education: It Has Consistently Failed to Meet Its Responsibility to Protect the Public's Interests (Release Date: March 2014)

Recommendation #24 To: Private Postsecondary Education, Bureau for

To ensure that it closes complaints in a timely manner, the bureau should modify its policies and procedures to include the established time frame.

1-Year Agency Response

The procedure #2013-0032 for Complaint Case Handling (Attachment # 16) has been updated to include reasonable time frames for resolving complaints.

  • Completion Date: February 2015
  • Response Date: March 2015

California State Auditor's Assessment of 1-Year Status: Fully Implemented


6-Month Agency Response

Once the CPS process analysis is complete the procedures will be updated and will include the established timeframes for completion. This is the responsibility of the Bureau Chief.

  • Estimated Completion Date: March 2015
  • Response Date: September 2014

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Once the CPS process analysis is complete the procedures will be updated and will include the established timeframes for completion. This is the responsibility of the Bureau Chief.

  • Estimated Completion Date: October 2014
  • Response Date: May 2014

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2013-045

Agency responses received are posted verbatim.


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