Report 2012-119 Recommendation 13 Responses

Report 2012-119: California Department of Veterans Affairs: It Has Initiated Plans to Serve Veterans Better and More Cost-Efficiently, but Further Improvements Are Needed (Release Date: May 2013)

Recommendation #13 To: Veterans Affairs, Department of

To ensure that it is providing the highest quality of services to veterans, CalVet should implement oversight and guidance policies to ensure that its veterans homes are providing adequate and appropriate referral options to veterans who have been placed on the waiting list or denied admission into a home.

Agency Response*

CalVet has developed a consistent process that will be used to refer veterans. Those applicants who are denied admission are referred to a social worker or to other programs that may provide services that meet the applicants' needs. An example of the tracking mechanism for this process has been provided. Additionally, the Homes Division has recently appointed a staff person to the Community Collaborative Partnership with the Department of Health care Services, Long Term care Division. The core objective of the Long Term Support Services Committee is to provide resource services for community based living options for at risk populations including veterans. There are eight Aging and Disability Resource Connection (ADRC) located throughout the state that CalVet will work with in addition to other programs in place.

  • Response Type†: 1-Year
  • Completion Date: May 2014
  • Response Date: August 2014

California State Auditor's Assessment of Status: Fully Implemented


Agency Response*

Developed Policy on referral options for veterans not admitted.

  • Response Type†: 6-Month
  • Estimated Completion Date: April 2014
  • Response Date: November 2013

California State Auditor's Assessment of Status: Pending


Agency Response*

As part of its continuing efforts to improve its programs, prior to the completion of the audit, CalVet developed an audit matrix for monthly review of the Pre-Admission Tracking System. Within 60 days the department will develop an audit schedule to ensure that the system is used consistently by all the veterans homes. Also, within 60 days CalVet will develop policies on referral options provided to veterans who have been placed on the waiting list or denied admissions into a Veterans home. Develop Policy on referral options for veterans not admitted.

  • Response Type†: 60-Day
  • Estimated Completion Date: September 2013
  • Response Date: July 2013

California State Auditor's Assessment of Status: Partially Implemented


All Recommendations in 2012-119

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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