Report 2009-108 Recommendation 12 Responses

Report 2009-108: California Department of Veterans Affairs: Although It Has Begun to Increase Its Outreach Efforts and to Coordinate With Other Entities, It Needs to Improve Its Strategic Planning Process, and Its CalVet Home Loan Program Is Not Designed to Address the Housing Needs of Some Veterans (Release Date: October 2009)

Recommendation #12 To: Veterans Affairs, Department of

To ensure that its strategic plan identifies how the department will address the needs and concerns of veterans, the department should develop measurable goals and objectives, as well as specific division action plans that directly align with the needs of the veteran community that it identifies in the plan.

1-Year Agency Response

The department published its new strategic plan in August 2009, and published a formal implementation plan that includes measurable goals, objectives, and plans of action in October 2009. According to the department, these plans of action directly align with the goals identified in its strategic plan. The department completed an update to its strategic plan in July 2010, and plans to annually refine its strategic plan through incorporation of information developed through improvements in identifying the needs of California’s veterans. (2011-406, p. 235)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2009-108

Agency responses received after June 2013 are posted verbatim.