To develop a mechanism to formally document changes, Health Services should formalize a change process that documents and records any changes either it or Navigant makes to the reimbursement rate systems programming language.
Health Services reported that it has implemented a system that provides an audit trail for any facility rate change. It further stated that it has developed and implemented procedure changes in the systems programming language. (2008-406, p. 6)
Agency responses received after June 2013 are posted verbatim.