Report 2018-132 Recommendation 3 Responses

Report 2018-132: Bureau of Gambling Control and California Gambling Control Commission: Their Licensing Processes Are Inefficient and Foster Unequal Treatment of Applicants (Release Date: May 2019)

Recommendation #3 To: Justice, Department of

To avoid unnecessary delays in its licensing process, the bureau should, by November 2019, begin reviewing applications for completeness upon receiving them. If it determines that an application is incomplete, it should notify the applicant immediately.

60-Day Agency Response

BGC has updated and implemented procedures requiring staff in its Intake Unit to review initial applications for completeness and notify applicants if their applications are complete or incomplete within the required time frames provided in regulations. Additionally, it has updated and implemented procedures requiring analysts assigned to individual cases to determine if the supplemental information forms are complete and to send the subsequent notifications within the mandated time frames. Template letters have been created for each notification required for each license type.

California State Auditor's Assessment of 60-Day Status: Fully Implemented

The bureau provided revised intake procedures for card room and third party license types. These procedures direct the bureau's licensing intake unit to assess the completeness of incoming applications and notify applicants about the status of their applications within five working days of receiving them. The bureau also provided templates of letters intake staff are to use to inform the applicants about whether or not their applications are complete.

All Recommendations in 2018-132

Agency responses received are posted verbatim.