Report 2009-108 Recommendation 9 Responses

Report 2009-108: California Department of Veterans Affairs: Although It Has Begun to Increase Its Outreach Efforts and to Coordinate With Other Entities, It Needs to Improve Its Strategic Planning Process, and Its CalVet Home Loan Program Is Not Designed to Address the Housing Needs of Some Veterans (Release Date: October 2009)

Recommendation #9 To: Veterans Affairs, Department of

To ensure that the federal VA is aware of the barriers veterans face in applying for C&P benefits, such as the complexity of the claims process, the department should continue its efforts, and formalize these efforts as necessary, to communicate these concerns to the federal VA.

1-Year Agency Response

In its one-year response, the department reported that it continues to participate in the more effective and influential efforts with national organizations such as the National Association of State Directors of Veterans Affairs. Additionally, in April 2010, the department sent a letter to the secretary of the federal VA outlining its concerns with the claims process for federal benefits and providing suggestions for change. (2011-406, p. 229)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2009-108

Agency responses received after June 2013 are posted verbatim.