To improve state departments' knowledge of CalHR's resources and tools, CalHR should expand the content of its outreach emails to promote all its resources and tools.
As stated in our 60 day update, CalHR has adopted this recommendation.
In addition to now marketing our statewide workforce planning tools and resources in all our correspondence with departments (See samples of our communication that will be sent under separate cover as Appendix G), CalHR has partnered with the CSI project team to develop a new communication plan template for workforce and succession planning. This communication plan will be sent under separate cover as Appendix H. CalHR will use this new communication planning tool as a means to ensure we are proactively identifying where and when we need to market our program resources and services. This communication plan will be particularly important when rolling out new statewide workforce and succession planning tools and services.
CalHR adopted this recommendation.
CalHR will be promoting its workforce and succession planning tools, resources and services in its correspondence with departments. CalHR is also developing marketing and education and outreach strategies to help promote and raise awareness to the many new tools and resources it intends to implement in the coming year as described above.
The department did not provide documentation supporting the actions it identified in its response, but indicated it plans to provide the documentation as part of its six-month response.
Agency responses received are posted verbatim.