Covered California should improve its project management of contracts to ensure that it allows adequate time so it can use the competitive bidding process as appropriate.
Covered California implemented a process in 2015, to notify and provide program staff advance notice of contracts, which are set to expire in the next six months. This notice allows staff sufficient time to consult with the contract management staff on the appropriate contracting method necessary to continue or procure the services needed. Additionally, a Program Contract Management Handbook was issued to all Covered California employees, program areas, and Program Contract Managers, along with training for Program Contract Managers in March 2014. A recent refresher training was completed at the end of 2015. Supporting documents will be submitted via the California State Auditor's secure email system.
Agency responses received are posted verbatim.