To ensure correctness, completeness, and consistency in its audits of the CVSOs' workload activity reports, Veterans Services should formalize and document its audit procedures for reviewing these reports by December 31, 2015.
The Subvention and Medi-Cal Cost Avoidance Audit Manual and Desk Procedures document was completed December 23, 2015. This document is the basis for all CVSO audit functions and ensures standardization and accountability for the bi-annual audit. The CalVet audit of the CVSO claims activities and verification of the appropriateness of college fee waivers fully meets legal requirements.
The CalVet CVSO Auditor is currently implementing procedures for the audit functions to include periodic reviews of CVSO claims activities and College Fee Waiver Program. Claim activities and College Fee Waivers along with their supporting documentation are be verified by the CVSO Auditor on a periodic basis. The written desk procedures for these processes will be completed by December 31, 2015. District Office staff continue to provide regular training and feedback to CVSOs including feedback on corrections made to incoming claims on a monthly basis, and will continue to provide training to all CVSOs at three training conferences each year.
Agency responses received are posted verbatim.