Report 2015-134 Recommendation 9 Responses

Report 2015-134: Residential Building Records: The Cities of San Rafael, Novato, and Pasadena Need to Strengthen the Implementation of Their Resale Record Programs (Release Date: March 2016)

Recommendation #9 To: Pasadena, City of

To ensure that it can monitor the satisfaction individuals have with the resale record program and that it has a uniform approach for resolving complaints, Pasadena should develop a formal process for tracking the complaints it receives. In addition, Pasadena should develop a formal policy that describes how staff should evaluate complaints, and it should document its activities associated with resolving complaints, such as the resolution and the rationale for the resolution. The city should also establish a designated location in its database to record this information.

Agency Response*

The City of Pasadena is evaluating the viability of the Occupancy Inspection Program.

  • Response Type†: Annual Follow Up
  • Estimated Completion Date: 01/01/2018
  • Response Date: November 2017

California State Auditor's Assessment of Status: Pending


Agency Response*

The City of Pasadena is evaluating the viability of the Occupancy Inspection Program with the FY2018 budget.

  • Response Type†: 1-Year
  • Estimated Completion Date: July 1, 2017
  • Response Date: May 2017

California State Auditor's Assessment of Status: Pending


Agency Response*

The City is re-evaluating administrative changes to the Occupancy Inspection program. The Director of the Planning and Community Development Department did not issue a memorandum mentioned in the 60-day report.

  • Response Type†: 6-Month
  • Estimated Completion Date: March 2017
  • Response Date: October 2016

California State Auditor's Assessment of Status: Pending


Agency Response*

The Interim Director of the Planning and Community Development Department will issue a memorandum notifying staff of items regarded as complaints, identifying where in the city's land management system to enter complaint information, and identifying a higher level position to refer complaints that cannot be resolved. Training with staff will be held to review this administrative change to the City's Residential Occupancy Inspection Program.

  • Response Type†: 60-Day
  • Estimated Completion Date: June 2016
  • Response Date: May 2016

California State Auditor's Assessment of Status: Pending


All Recommendations in 2015-134

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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