To provide for a more comprehensive review of complaints and to ensure that the public is aware of the Department's willingness to receive complaints in an open manner, the Department should modify its website by December 2016 to state explicitly its openness to accepting all complaints, and inform members of the public that complaint forms may be filed at city hall, through its website, or during its community presentations. Similarly, the Department should more prominently display complaint option information in its lobby.
Both the City's and Police Department's website's have been updated to make forms more readily and visibly available for requests and complaints. The Police Chief also drafted a statement included on the Police Department website emphasizing the importance of citizen feedback.
In addition to the modifications to the Department's website, the chief of police also informed us that the Department's lobby has complaint forms available in English and Spanish. The chief also placed in the department's lobby a box to receive complaints that is monitored daily.
King City recently updated its web page for the City. The new website now has a very visible tab to select to make a request or submit a concern. To address the Police Department specifically, draft web pages and best practices from other police departments are being reviewed for appropriate changes to the King City Police website regarding this issue.
Agency responses received are posted verbatim.