To provide for a more comprehensive review of complaints and to ensure that the public is aware of the Department's willingness to receive complaints in an open manner, the Department should update its complaint policy by December 2016 to require the chief to review all supervisor decisions related to personnel complaints.
The Police Department has issued a new policy that sets forth that the Chief will review supervisor decisions regarding personnel complaints. Under the policy, the sergeant handling the complaint shall document the circumstances and resolution in an intake log. The Police Chief or his designee will review the intake log to ensure complaints are being handled in an appropriate manner. The policy was issued and distributed to all Police Department personnel on December 12, 2016, within the recommended timeframe of the Audit.
A policy update is being drafted but has not been completed. Staff is currently looking at other agencies for similar best practices.
Agency responses received are posted verbatim.