Report 2015-121 Recommendation 9 Responses

Report 2015-121: California Department of Veterans Affairs: The State Paid Nearly $28 Million for a Flawed System That Fails to Meet the Needs of Its Veterans Homes (Release Date: June 2016)

Recommendation #9 To: Veterans Affairs, Department of

To ensure that it maximizes its opportunity to successfully implement future IT projects, including its plan to replace its current system, CalVet should, by September 2016, establish a formal process to document the changes it makes as a result of the lessons-learned sessions it conducts.

6-Month Agency Response

CalVet has revised IT Policy # ISD-16-001 to establish a formal process, through IT Policy # ISD-16-002, to document the changes made as a result of lessons learned sessions for all future IT projects.

  • Completion Date: September 2016
  • Response Date: December 2016

California State Auditor's Assessment of 6-Month Status: Fully Implemented


60-Day Agency Response

CalVet has established a formal process, through CalVet IT Policy #ISD-16-001, to document the changes made as a result of lessons learned sessions for all future IT projects.

  • Completion Date: August 2016
  • Response Date: August 2016

California State Auditor's Assessment of 60-Day Status: Pending

Although CalVet refers to its new policy that requires its IT projects to capture and incorporate lessons learned for each project (or phase, if applicable), the policy does not address a process for documenting changes made as a result of the lessons learned.

  • Auditee did not address all aspects of the recommendation

All Recommendations in 2015-121

Agency responses received are posted verbatim.


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