To ensure that it maximizes its opportunity to successfully implement future IT projects, including its plan to replace its current system, CalVet should, by September 2016, establish a formal process to document the changes it makes as a result of the lessons-learned sessions it conducts.
CalVet has revised IT Policy # ISD-16-001 to establish a formal process, through IT Policy # ISD-16-002, to document the changes made as a result of lessons learned sessions for all future IT projects.
CalVet has established a formal process, through CalVet IT Policy #ISD-16-001, to document the changes made as a result of lessons learned sessions for all future IT projects.
Although CalVet refers to its new policy that requires its IT projects to capture and incorporate lessons learned for each project (or phase, if applicable), the policy does not address a process for documenting changes made as a result of the lessons learned.
Agency responses received are posted verbatim.