To ensure that field maintenance work orders are completed in a timely manner, the maintenance division should require supervisors to initiate work orders in the integrated maintenance management system at the time that they identify field maintenance work that needs to be performed and record the date that work was started and the date the work was completed. Superintendents should periodically review work orders to ensure that identified work is completed in a timely manner.
This recommendation has been fully implemented. The MPD issued on June 24, 2016, requires field supervisors to initiate an Integrated Maintenance Management System (IMMS) work order at the time field maintenance work is identified. The MPD also requires superintendents to perform a weekly review of IMMS service requests and work orders assigned to their supervisors. For a copy of the MPD, please see Attachment 2.
Caltrans is in the process of developing a Maintenance Policy Directive (Directive) that will require field supervisors to initiate an Integrated Maintenance Management System (IMMS) work order at the time that field maintenance work is identified. The Directive will require that superintendents perform periodic reviews of work orders and document their review in the "work order comments" tab.
Agency responses received are posted verbatim.