Report 2014-131 Recommendation 21 Responses

Report 2014-131: California State Government Websites: Departments Must Improve Website Accessibility So That Persons With Disabilities Have Comparable Access to State Services Online (Release Date: June 2015)

Recommendation #21 To: Covered California

To ensure that it appropriately addresses any complaints it receives related to web accessibility, Covered California should develop procedures to regularly review the complaints it receives at its accessibility email address and address any web accessibility complaints in a timely fashion.

6-Month Agency Response

This finding was reported as fully implemented in the 60-day report.

  • Completion Date: August 2015
  • Response Date: December 2015

California State Auditor's Assessment of 6-Month Status: Fully Implemented

At the 60-day interval, Covered California submitted a draft version of its website accessibility complaint procedures. We have now received a finalized version that implements our recommendation.


60-Day Agency Response

A process for handling incoming comments or complaints about website accessibility has been established. It is displayed in the submitted documentation submitted hard copy under separate cover.

  • Completion Date: August 2015
  • Response Date: August 2015

California State Auditor's Assessment of 60-Day Status: Partially Implemented

Covered California submitted a draft version of its website accessibility complaint procedures. We look forward to reviewing finalized procedures as part of the department's six month response to the audit.

  • Auditee did not substantiate its claim of full implementation

All Recommendations in 2014-131

Agency responses received are posted verbatim.


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