To ensure that it has an effective method for assigning and tracking evaluator workload, by September 2015 State Hospitals should establish a formal process for periodically reviewing its workload matrices. This process should include periodic assessments of how well evaluators are meeting their workload expectations and whether adjustments would be appropriate. The process should also include input from key stakeholders.
DSH established a workload matrix that will be reviewed periodically by the Chief Psychologists and quality assurance team through the policy and procedure implemented on February 19, 2016 (see recommendation 5). The quality assurance process will be utilized to assess the evaluator workload matrix, workload expectations and workload adjustments as would be appropriate.
By December 2015, DSH will establish a formal process, with input from key stakeholders, for periodically reviewing the evaluator workload matrix and assessing workload expectations and workload adjustments that would be appropriate.
DSH plans that by September 2015, a formal process will be
established, with input from key stakeholders, for periodically reviewing the evaluator workload matrix and assessing workload expectations and workload adjustments that would be appropriate.
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