Report 2014-120 Recommendation 15 Responses

Report 2014-120: California Public Utilities Commission: It Needs to Improve the Quality of Its Consumer Complaint Data and the Controls Over Its Information Systems (Release Date: April 2015)

Recommendation #15 To: Public Utilities Commission

The commission should develop, disseminate, and maintain an incident response plan.

Annual Follow-Up Agency Response From October 2016

The Commission has developed a draft incident plan but continues to work towards a final version.

  • Estimated Completion Date: 1/1/2018

California State Auditor's Assessment of Annual Follow-Up Status: Not Fully Implemented


1-Year Agency Response

CPUC has finalized the Incident Response Plan.

  • Completion Date: April 2016
  • Response Date: April 2016

California State Auditor's Assessment of 1-Year Status: Partially Implemented

The commission explained that as a result of our follow up work, it reevaluated its progress and now believes it has not fully implemented this recommendation. The commission estimates that it will not achieve full compliance with SAM Chapter 5300 until December 2019.

  • Auditee did not substantiate its claim of full implementation
  • Auditee did not address all aspects of the recommendation

6-Month Agency Response

Incident response plan development in progress, initial document draft completed and is being reviewed.

  • Estimated Completion Date: Ongoing implementation.
  • Response Date: October 2015

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Incident response plan development in progress.

  • Estimated Completion Date: April 2016
  • Response Date: June 2015

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2014-120

Agency responses received are posted verbatim.


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