Report 2014-120 Recommendation Responses
Report 2014-120: California Public Utilities Commission: It Needs to Improve the Quality of Its Consumer Complaint Data and the Controls Over Its Information Systems (Release Date: April 2015)
Recommendation for Legislative Action
To ensure that the commission has the information it needs to better report on VoIP-related complaints, the Legislature should give the commission the authority to collect information from providers regarding their VoIP customers and require VoIP providers to furnish this information to the commission.
Description of Legislative Action
Legislation has not been introduced to address this recommendation.
- Legislative Action Current As-of: January 2016
California State Auditor's Assessment of 6-Month Status:
No Action Taken