To decrease the risk of determining appeal outcomes based on inaccurate information, Developmental Services should require management oversight and review of appeals. This review should include a review of appeal worksheets for accuracy prior to appeals committee meetings. To allow for a thorough management review, Developmental Services should require staff to note the reasoning for any adjustments to the calculation of parents' income and expenses.
The CFS Program Manager is continuing the quality control oversight listed in the Department's 60 day response. All appeals are reviewed by the Program Manager for accuracy and consistency prior to being heard by the appeal review committee.
60-Day Report Response: The CFS Program Manager now reviews all appeal analyst work produced for use by the committee, and verifies accuracy prior to submission of appeal for committee's review. Any adjustments made to income or expenses claimed in the appeals process now require manager approval and clear documentation of justification for adjustment. The analyst now provides a more detailed record of the analysis made of appeal documentation provided by a parent(s) which is contained in the Cost Recovery System (CRS) notations on parents account. Additionally, as the Department completes the formal policy review in conjunction with review of current law and regulations, there may be a need for statute or regulatory changes.
Agency responses received are posted verbatim.