Report 2014-116 Recommendation 33 Responses

Report 2014-116: California Department of Consumer Affairs' BreEZe System: Inadequate Planning and Oversight Led to Implementation at Far Fewer Regulatory Entities at a Significantly Higher Cost (Release Date: February 2015)

Recommendation #33 To: Registered Nursing, Board of

To ensure that BRN continues to process applications within regulatory time frames, it should continue its efforts to refine its business processes to increase efficiency and reduce the amount of time applications are pending its review.

Annual Follow-Up Agency Response From January 2017

The BRN has implemented changes related to SOLID and staff recommendations and on an ongoing basis has taken additional steps to improve and refine our business processes. The BRN has refined the application review process for California schools eliminating the need to review an application multiple times to determine eligibility to take the exam and obtain a license. An additional business process change in October 2016 to accept transcripts electronically via the DCA Cloud system from California approved RN schools has contributed to the improved processing times. As a result, the BRN has conducted the majority of initial application evaluations within the regulatory timeframe since July 2016.

  • Completion Date: October 2016

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented


Annual Follow-Up Agency Response From October 2016

The BRN has worked with the Department of Consumer Affair's (DCA) SOLID Training Solutions to document all of its business processes and reviewed the recommendations. The BRN has implemented changes related to the recommendations and on an ongoing basis has taken additional steps to improve and refine our business processes. The BRN will continue to analyze and accept staff feedback regarding its business processes to develop and implement new and revised procedures for the initial licensure application process. The BRN continues to assess efficiency and workload capability and has identified the need for additional resources. Requests for additional staff have been submitted.

This recommendation is considered implemented, but is also considered ongoing as business processes evolve due to ongoing enhancements to the BreEZe system.

  • Completion Date: September 2016

California State Auditor's Assessment of Annual Follow-Up Status: Partially Implemented

Based on information provided by BRN, it continues to face significant delays in processing license applications. As a result, until it processes applications within regulatory time frames, we will continue to report this recommendation as partially implemented.


1-Year Agency Response

The BRN has finished working with the Department of Consumer Affairs' (DCA) SOLID Training Solutions to document all of its business processes and reviewed the recommendations. The BRN is moving forward to implement changes related to the recommendations and taking additional steps to improve and refine our business processes.

The BRN continually analyzes and accepts staff feedback regarding its business processes to develop new and implement revised procedures for the initial licensure application process.

The BRN is assessing efficiency and workload capability and will identify additional resources as needed by the end of 2015 and ongoing.

The BRN will submit requests for additional staff when adequate funding is available to sustain the request.

  • Estimated Completion Date: 7/1/2016
  • Response Date: February 2016

California State Auditor's Assessment of 1-Year Status: Pending


6-Month Agency Response

The BRN has finished working with the Department of Consumer Affairs' (DCA) SOLID Training Solutions to document all of its business processes and reviewed the recommendations. The BRN is moving forward to implement changes related to the recommendations and taking additional steps to improve and refine our business processes.

The BRN continually analyzes and accepts staff feedback regarding its business processes to develop new and implement revised procedures for the initial licensure application process.

The BRN is assessing efficiency and workload capability and will identify additional resources as needed by the end of 2015 and ongoing.

  • Estimated Completion Date: 7/1/2016
  • Response Date: August 2015

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

The BRN continuously analyzes and accepts staff feedback regarding its business processes to develop new and implement revised procedures for the initial licensure application process.

Once the BRN has finished working with the Department of Consumer Affairs' (DCA) SOLID Training Solutions in early July 2015 to document all of its business processes and review any recommendations, the BRN will assess efficiency and workload capability and will identify additional resources as needed by the end of 2015 and ongoing.

  • Estimated Completion Date: 12/31/2015
  • Response Date: April 2015

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2014-116

Agency responses received are posted verbatim.


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