Report 2014-116 Recommendation 32 Responses

Report 2014-116: California Department of Consumer Affairs' BreEZe System: Inadequate Planning and Oversight Led to Implementation at Far Fewer Regulatory Entities at a Significantly Higher Cost (Release Date: February 2015)

Recommendation #32 To: Registered Nursing, Board of

To ensure that BRN has adequate data to effectively use its resources and manage its workload, it should conduct an analysis no later than June 30, 2015, of its application processing since implementing BreEZe in order to identify the workload capability of each of its units, such as the licensing support unit; to the extent it determines additional resources are necessary, BRN should submit a request for these resources that is appropriately justified.

Agency Response*

The BRN has analyzed the information from the SOLID report to assess efficiency and workload capability which was included with our data collection to request additional resources in a BCP for FY 17/18 which was included in the Governor's budget that was released on January 10, 2017.

  • Response Type†: Annual Follow Up
  • Completion Date: January 2017
  • Response Date: January 2017

California State Auditor's Assessment of Status: Fully Implemented


Agency Response*

The Department of Consumer Affairs' SOLID developed and delivered a final report that detailed and documents the licensing business processes, average processing times, and recommendations prior to June 30, 2015.

The BRN is analyzing the information from the SOLID report to assess efficiency and workload capability to include in our existing request for additional resources.

  • Response Type†: 1-Year
  • Completion Date: July 2015
  • Response Date: February 2016

California State Auditor's Assessment of Status: Partially Implemented

Until BRN has finalized its analysis of the information in the SOLID report and determined whether additional resources are necessary to manage its workload, we will continue to report this recommendation as partially implemented.

  • Auditee did not substantiate its claim of full implementation

Agency Response*

The Department of Consumer Affairs' SOLID developed and delivered a final report that detailed and documents the licensing business processes, average processing times, and recommendations prior to June 30, 2015.

The BRN is analyzing the information from the SOLID report to assess efficiency and workload capability to include in our existing request for additional resources.

  • Response Type†: 6-Month
  • Completion Date: July 2015
  • Response Date: August 2015

California State Auditor's Assessment of Status: Partially Implemented

  • Auditee did not substantiate its claim of full implementation

Agency Response*

The Board of Registered Nursing (BRN) is currently doing the following to meet the recommendation:

- The BRN met with the Department of Consumer Affairs (DCA) SOLID Training Solutions to outline the project on February 12, 2015. BRN subject matter experts met with SOLID and designed licensing process maps for each license type in March 2015.

- SOLID developed and delivered business process flowcharts and summary procedures for each licensing type to BRN for review. SOLID and BRN staff will meet on April 8, 2015 to discuss and finalize the flowcharts.

The BRN will do the following to meet the recommendation:

- SOLID will deliver a template that details instructions and the process to develop average time frames to process applications for each license type.

- BRN staff will conduct time trials to process all application types to develop average processing time frames.

- SOLID will develop and deliver a final report that details and documents the licensing business processes, average processing times, and any recommendations no later than June 30, 2015.

- The BRN will analyze the information from the SOLID report to assess efficiency and workload capability to include in a request for additional resources.

  • Response Type†: 60-Day
  • Estimated Completion Date: 06/30/2015
  • Response Date: April 2015

California State Auditor's Assessment of Status: Pending


All Recommendations in 2014-116

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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