Report 2013-125 Recommendation 17 Responses

Report 2013-125: California Department of Health Care Services: Weaknesses in Its Medi-Cal Dental Program Limit Children's Access to Dental Care (Release Date: December 2014)

Recommendation #17 To: Health Care Services, Department of

To ensure that the State pays only for deliverables performed by Delta Dental under the terms of its contract, Health Care Services should immediately take these steps: develop and implement tangible measurements to evaluate Delta Dental's performance of all functions under the contract.

1-Year Agency Response

DHCS has fully implemented this recommendation. The identified areas requiring tangible measures, namely the provider and beneficiary outreach provisions of the contract, have been satisfied through the fiscal intermediary's submission of the outreach deliverables.

  • Completion Date: August 2015
  • Response Date: December 2015

California State Auditor's Assessment of 1-Year Status: Fully Implemented

Based on documents that Health Care Services submitted to demonstrate its implementation of Recommendations 11 through 16 of this audit report, we consider Recommendation 17 fully implemented.


6-Month Agency Response

On May 1, 2015, the Department of Health Care Services (DHCS) completed the identification of contract provisions without tangible measurements for evaluating the Fiscal Intermediary's (FI) performance of all functions under the contract. However, implementation of the tangible measurements identified through this process will require an additional 90 days and will be implemented by August 2015.

  • Estimated Completion Date: August 2015
  • Response Date: July 2015

California State Auditor's Assessment of 6-Month Status: Partially Implemented


60-Day Agency Response

DHCS is in the process of developing tangible measurements to evaluate Delta Dental's performance of all functions under the contract beyond the existing deliverable structure. The measurements can be developed by May 1, 2015, but will require an additional 90 days to implement. (Summer 2015)

  • Estimated Completion Date: Summer 2015
  • Response Date: February 2015

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2013-125

Agency responses received are posted verbatim.


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