To ensure that it maximizes the recovery of its costs from responsible parties, by October 2014, the department should do the following:
- Develop written procedures for updating and monitoring its collection letter log.
In October 2014, DTSC added instructions for updating and monitoring its collection letter log to the Departmental Procedures Memorandum (DPM) on collection letters and created new written desk procedures. The new desk procedures provide Cost Recovery Billing Unit staff with step-by-step instructions on updating the collection letter log. The revisions to the DPM clarify instructions, make them more specific and provide information on staff roles, responsibilities, and related tasks in the collection letter process and follow-up activities. The revised DPM requires CRBU Accounting Officers to review the collection letter log weekly and identify collection letters for issuance the following week.
Agency responses received are posted verbatim.