Report 2013-045 Recommendation 31 Responses

Report 2013-045: Bureau for Private Postsecondary Education: It Has Consistently Failed to Meet Its Responsibility to Protect the Public's Interests (Release Date: March 2014)

Recommendation #31 To: Private Postsecondary Education, Bureau for

To process recovery fund claims within its 90-day goal, the bureau needs to track the information that will allow it to identify which steps in the process result in delays. When it identifies the delays in the process, the bureau should take steps to address them.

1-Year Agency Response

Procedure #2013-0034 Student Tuition Recovery Fund Procedures is being included as Attachment #21. The procedures address the identified delays.

  • Completion Date: March 2015
  • Response Date: March 2015

California State Auditor's Assessment of 1-Year Status: Fully Implemented


6-Month Agency Response

The CPS process analysis includes review of the STRF claim process to identify processing delays. This is the responsibility of the Bureau Chief.

  • Estimated Completion Date: March 2015
  • Response Date: September 2014

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

The CPS process analysis includes review of the STRF claim process to identify processing delays. This is the responsibility of the Bureau Chief.

  • Estimated Completion Date: October 2014
  • Response Date: May 2014

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2013-045

Agency responses received are posted verbatim.


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