To ensure that staff identify and obtain sufficient evidence before
closing complaints, the bureau should continue to work with
Consumer Affairs to establish an investigative training program.
The training program has been developed and provided. Approved training requests for the upcoming Enforcement Academy have been provided. (See Attachment #27)
A new training program and curriculum is being piloted and will be monitored through the pilot phase in order to amend as necessary. Meanwhile, the Bureau has requested 16 spaces in the next DCA Enforcement Academy. This is the responsibility of the Bureau Chief.
The bureau did not provide the specific details related to the new training program and curriculum it is piloting or evidence of its request for employees to attend the next Consumer Affairs enforcement academy.
†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.
*Agency responses received after June 2013 are posted verbatim.