Report 2011-119 Recommendation 2 Responses

Report 2011-119: Physical Therapy Board of California: Although It Can Make Improvements, It Generally Processes Complaints and Monitors Conflict-of-Interest Requirements Appropriately (Release Date: June 2012)

Recommendation #2 To: Physical Therapy Board

To make certain that it provides effective services to consumers, the physical therapy board should develop a means of formally evaluating its expert consultants against performance measures and benchmarks. Furthermore, the physical therapy board should conduct these evaluations regularly and document them fully.

6-Month Agency Response

The physical therapy board developed formal policies and procedures to evaluate the performance of its in-house and other expert consultants in December 2012 and July 2012, respectively. These procedures were designed to evaluate expert consultants' productivity and quality of work product, among other attributes. The policies require the in-house consultant to be evaluated at least annually and other expert consultants to be evaluated every time they provide a service. (See 2013-406, p. 50)

California State Auditor's Assessment of 6-Month Status: Fully Implemented

All Recommendations in 2011-119

Agency responses received after June 2013 are posted verbatim.