To better track and improve the timeliness of determinations for the training benefits program and to assist claimants in understanding self arranged training requirements, the department should take measures to ensure that its staff correctly enter all data into the training benefits program's streamline database.
The department reported that it had made corrections to the database to ensure that data fields are validated and to prevent blank or empty fields. Our follow-up review assessed the data in the streamline database, and the department appears to have corrected the issues we initially identified. (2013-406, p. 129)
Agency responses received after June 2013 are posted verbatim.