To ensure that the federal VA is aware of the barriers veterans face in applying for C&P benefits, such as the complexity of the claims process, the department should continue its efforts, and formalize these efforts as necessary, to communicate these concerns to the federal VA.
In its one-year response, the department reported that it continues to participate in the more effective and influential efforts with national organizations such as the National Association of State Directors of Veterans Affairs. Additionally, in April 2010, the department sent a letter to the secretary of the federal VA outlining its concerns with the claims process for federal benefits and providing suggestions for change. (2011-406, p. 229)
Agency responses received after June 2013 are posted verbatim.