To adequately identify the service providers and stakeholders that could assist Veterans Services in its efforts to increase veterans’ awareness of available benefits, the department should ensure that Veterans Services implements a more systematic process for identifying and prioritizing the entities with which it collaborates.
Veterans Services has developed criteria for identifying and prioritizing the entities with which it collaborates and, according to the department, these criteria were approved by its secretary. The department stated that the high-priority entities are part of the coordinated effort under the auspices of Operation Welcome Home. (2011-406, p. 228)
Agency responses received after June 2013 are posted verbatim.