The department should ensure that, where appropriate, it enters into formal agreements with the state entities Veterans Services collaborates with to ensure that it and other entities are accountable for the agreed upon services and that these services continue despite staff turnover, changes in agency priorities, or other factors that could erode these efforts.
The department has established formal agreements with the Department of Mental Health, the Department of Health Care Services, the Department of General Services, the Department of Alcohol and Drug Programs, the California Volunteers, and the Department of Motor Vehicles. The department reported that Operation Welcome Home established an overarching structure to further solidify the relationships. The department indicated that its implementation of this recommendation will be ongoing as it establishes new working relationships with state and local entities such as the agreement it recently executed with the Department of Motor Vehicles. (2011-406, p. 228)
Agency responses received after June 2013 are posted verbatim.