To demonstrate that it makes appropriate eligibility decisions on applications, the board should ensure that it correctly considers reports from other entities, such as law enforcement, and that it sufficiently documents the basis for its decisions.
In its six-month response, the board reported that it updated training modules to include an emphasis on correctly documenting the basis for eligibility decisions. The board also reported that it provided refresher training to staff in May 2009. In its one-year response, the board reported that it has provided additional training sessions covering claim processing and eligibility determination, which includes training on evaluating information to determine eligibility and properly documenting the results. Additionally, the board reported that it completed its new procedure manual, which is accessible to staff on-line. (2010-406, p. 219)
Agency responses received after June 2013 are posted verbatim.