Report 2007-121 Recommendation 10 Responses

Report 2007-121: Veterans Home of California at Yountville: It Needs Stronger Planning and Oversight in Key Operational Areas, and Some Processes for Resolving Complaints Need Improvement (Release Date: April 2008)

Recommendation #10 To: Public Health, Department of

To promptly resolve complaints it receives against the Veterans Home, Public Health should monitor its system for processing complaints.

Agency Response*

Public Health has developed a report from an existing complaint and incident tracking system that will identify complaints needing closure as of 30 days from receipt of the complaint to ensure Public Health is in compliance with its recommended time frame for resolving complaints. (2010-406, p. 30)

  • Response Type†: 1-Year
  • Response Date: June 2009

California State Auditor's Assessment of Status: Fully Implemented

All Recommendations in 2007-121

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.

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