Report 2007-121 Recommendation 10 Responses

Report 2007-121: Veterans Home of California at Yountville: It Needs Stronger Planning and Oversight in Key Operational Areas, and Some Processes for Resolving Complaints Need Improvement (Release Date: April 2008)

Recommendation #10 To: Public Health, Department of

To promptly resolve complaints it receives against the Veterans Home, Public Health should monitor its system for processing complaints.

1-Year Agency Response

Public Health has developed a report from an existing complaint and incident tracking system that will identify complaints needing closure as of 30 days from receipt of the complaint to ensure Public Health is in compliance with its recommended time frame for resolving complaints. (2010-406, p. 30)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2007-121

Agency responses received after June 2013 are posted verbatim.