Report 2007-121 Recommendation 10 Responses
Report 2007-121: Veterans Home of California at Yountville: It Needs Stronger Planning and Oversight in Key Operational Areas, and Some Processes for Resolving Complaints Need Improvement (Release Date: April 2008)
Recommendation #10 To: Public Health, Department of
To promptly resolve complaints it receives against the Veterans Home, Public Health should monitor its system for processing complaints.
1-Year Agency Response
Public Health has developed a report from an existing complaint and incident tracking system that will identify complaints needing closure as of 30 days from receipt of the complaint to ensure Public Health is in compliance with its recommended time frame for resolving complaints. (2010-406, p. 30)
- Response Date: June 2009
California State Auditor's Assessment of 1-Year Status: Fully Implemented
Agency responses received after June 2013 are posted verbatim.