To ensure that the strategic plan is fully implemented in an effective and timely manner, the State Bar should take the steps necessary to ensure its information technology systems can capture the required performance measurement data to support the projects needed to accomplish strategic-planning objectives, or devise alternative means of capturing this data such as using an Excel spreadsheet.
This recommendation was completed through the alternative method of capturing data using Excel spreadsheets. Evidence was provided to the Bureau of State Audits and verified in the most recent audit. (See 2009-041 p. 164)
Agency responses received after June 2013 are posted verbatim.