To improve the efficiency of its complaint-handling process, Corporations should review its existing complaint records and eliminate duplicates and correct any inaccurate fields. Further, Corporations should maintain accurate and complete data to ensure that the information systems can be used more effectively as management tools.
In addition to obtaining a new information technology system that will provide accurate and complete data, the managers in the various program areas continue to review data fields in their respective information systems for blank fields and incorrect information. For example, managers also utilize return mail to update licensee information in their information systems. (See 2009-041, p. 106)
Agency responses received after June 2013 are posted verbatim.