Report 2014-131 Recommendation 20 Responses

Report 2014-131: California State Government Websites: Departments Must Improve Website Accessibility So That Persons With Disabilities Have Comparable Access to State Services Online (Release Date: June 2015)

Recommendation #20 To: Covered California

To ensure that individuals have a wider variety of contact information available to them for reporting problems with website accessibility, by July 31, 2015, Covered California should update its accessibility page to include all methods of communication that state requirements mandate for other departments.

60-Day Agency Response

A physical mailing address and phone number were added to the already existing email address as modalities that could be used to make comments or complaints about web accessibility.. The TTY phone number has been added to the Covered California .COM Accessibility page.All methods of communication required by the state are available for individuals wishing to submit comments or complaints about web accessibility.

  • Completion Date: August 2015
  • Response Date: August 2015

California State Auditor's Assessment of 60-Day Status: Fully Implemented

All Recommendations in 2014-131

Agency responses received are posted verbatim.